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for regular repeat medications a prescription request should be forwarded when you have 7days remaining, you must allow at least 48hours for a request to process and early requests may be rejected


there is still time to get your flu vac book in before the 1st of march 2020 to stay covered this season  




we go live on 30/01/2020 

Previous News

This is were we will archive our "Latest News"


2018's seasonal influenza vaccination clinics are now scheduled from September, please look out for updates on our clinics. This year stocks are limited and eligibility criteria has changed so if you are eligible we will write to you offering set clinic dates, unfortunately due to age specific vaccinations this year we are unable to provide the vaccination outside of these clinics times if you are unable to attend any of the offered dates please discuss with reception for advice and further provisional dates. 

All indications are showing that our vaccinations will be here on time, we would be grateful if you can ensure that we have your mobile telephone number to ensure we can keep you up to date with any problems we may encounter, or inform you of additional clinics with capacity for patients to take advantage of.

While we would always advocate having a seasonal influenza vaccination for our over 65's and At-risk patients including Carers, if you are not intending to have a vaccination, please do tell us, as this will stop us contacting you repeatedly.

In the autumn/winter of 2018/19, the vaccine will be available free on the NHS for eligible children, including:

children aged 2 and 3 on August 31 2018 – that is, children born between September 1 2014 and August 31 2016 this will be offered within surgery 

children in reception class and school years 1, 2, 3, 4 and 5

in some parts of the country, all primary school-aged children will be offered the vaccine this should be offered within the child attending school 

children aged 2 to 17 with long-term health conditions will be offered in surgery 


We are currently advertising for vacancies that have arisen at the surgery.   We have listened to feedback from patients and will be putting emphasis on getting staff that will have good listening and communication skills.



Running until August 2015, anyone over the age of 75 is eligible for a Health Check.  We would especially like to target patients who do not often come to see their GP. In addition to our normal checks, we would like to offer the chance to book in with one of our Practice Nurses to have this ‘over 75’s Health Check’.

Please be mindful that we are inviting all of our patients over the age of 75, so please bear with us if the availability is limited when booking after a tranche of letters has been sent to patients.

If you haven't yet received a letter please consider downloading and completing the following Questionnaire and bring it to your Health Check:

Invite and Questionnaire for OVER 75s



0844 numbers - 19th Jan 2015

I've had a couple of queries about still having an 0844 number, our website was updates at the time of the changeover and as far as I'm aware all references to it have been removed.  If you know differently please do let us know where on the website it is, as I have been unable to find any 0844 number on our website.   Unfortunately many of the previous references on websites we have no control over have not updated their records to reflect the changes.


Flu clinics

After a successful clinic which saw some 500 patients across the threshold on Saturday 4th October, we have now opened up afternoon/evening flu jab clinics on 15th and 29th October 2014.

I hope the rain wasn't too off putting, and we have received some much welcomed postive feedback about how the day ran from quite a few patients.


MacMillan Cake Sale

On Friday 26th September the surgery ran a cake sale to raise funds for McMillan's Biggest Coffee Morning - All of our patients and staff raised £136.71, congratulations.   At the time of writing the coffee morning totaliser on showed, a figure of £1,059,760 had been raised.

Thank you all for your support and contributions.




BT and our telephone suppliers have assured the practice that the telephone system is up and running.


The calls are back to being diverted to a mobile phone again.   Calls after 17:30 will be diverted to out of hours via 111.   Sorry for any inconvenience.


The telephone lines appear to have resolved.


TELEPHONE OUTAGE - 12:30pm Tues - 12th August 2014

Currently our telephones have been cutoff due to a fault on the BT lines.  We are sorry for any inconvenience.

Repeat Prescriptions - going paperless

You may notice that your repeat prescription has a barcode to allow the pharmacy to dispense your medications and reduce errors. On 23rd of July 2014 the practice is moving to the 2nd phase of Electronic Prescriptions Service (EPS2).


What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.  You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:
  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
  • don’t get prescriptions very often
  • pick up your medicines from different places

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription
to. This is called nomination. You can choose:
  • a pharmacy
  • a dispensing appliance contractor (if you use one)
Ask any pharmacy or dispensing appliance contractor that offers EPS to add
your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your  prescription to be sent electronically tell your GP. If you want to
change or cancel your nomination speak to any pharmacist that offers EPS.  It is important to Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and
NHS prescription payment and fraud agencies that see your paper prescription now.
Some timesdispensers may see that you have nominated another dispenser. For example, if you
forget who you have nominated and ask them to check or if you have nominated more than one
Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.




Thank you for your patience, engineer arrived at 12:35pm and the faulty equipment was replaced and the Telephones are now back to normal at 12:45pm.  I'm sorry if you were unable to access the surgery via telephone, after reports of issues with telephones, we were asked to remove electricity from the equipment, unfortunately on reapplying electricity, the power supply failed and had to be replaced by an engineer.

Telephone service - at The Bridge - Mon 14th April 1020am, not currently working - services should be diverting directly to a mobile. 

If you get an answerphone message saying the telephone is unattended, we are on the telephone with another patient, please do not leave a message, but try again.

Engineer to arrive at 12:30pm to fix issue (11:27am at time of writing this).

Alan McWatters - practice manager - I'll try to keep you aware of progress.





A&E changes at The Alex

Please consider reading the CCGs recent take on changes to Urgent care.


New Number and our details for online services - Fri 28/03/2014

As part of our communication with patients we have sent SMS messages to patients to let you know our new telephone number - 01527 555600 and to let you know about our online services.  Can I apologise if you get more than one SMS, this will only happen if you have shared a mobile telephone number in the past.  Why not keep you details upto date by pre-registering for our online services at see Prescriptions for more details on how to get the full passwords and user details from the surgery.







Summary Care Record (SCR)

From April 2014 this surgery is contractually obliged to upload patient details from our clinical system to the SCR databases held by the NHS. 

The Summary Care Record will contain basic information about any allergies you may have, unexpected reactions to medications and any prescriptions you have recently received.  The intention is to help clinicians in Hospitals, Accident and Emergency Departments and ‘Out of Hours’ health services to give you safe, timely and effective treatment.

This information should only ever be accessed by an emergency doctor with your consent , unless you are medically unable to do so.

This upload is different to the Care Data upload by HSCIC you may have heard about in the media, There are ways to opt-out, if you feel strongly that you do not wish to participate, see details here - we'd prefer if you stay opted in, but will respect your wishes at all times, should you wish to opt out.


0844 Number changes to a local number.

Our telephone number has now been made available as a local number 01527 555 600, I'd be grateful if you can change any references you may have to our previous 0844 4771758 number. The 0844 will be diverting from the 27th March, but you can now use 01527 555 600 immediately.

Due to the way the number has been changed, you may experience an engaged tone when all our telephone lines are busy. If you have feedback on the change, please do let us know, the next change to our telephone system will probably be in early 2015, when we would like to be able to provide a dedicated cancelation line and other features currently unavailable to us.

17th March 2014


Upcoming Telephone changes to local number - 27th March 2014

In March when we receive a date and confirmation, our telephone number will revert to a local "01527" number.  Our current 0844 number will have an answerphone message with our new number on it.  There will be some changes to incoming and outgoing line availability, if you receive an engaged tone, all of the four incoming telephone lines will be used up.

While we are happy to receive feedback to shape future telephone procurement for the surgery, any requested changes will have to wait until the current contract for the telephone system is completed.



Online Ordering of prescriptions - 12th Feb 2014

Please printout and complete this Access to online prescriptions form and present to reception desk, after two days you may collect your user details to register.  We will require some form of photo ID, utility bills etc.   in exceptional circumstances the reception staff may know you well enough, but please do not be offended when  they insist on your ID, as they have to be absolutely sure they are giving the correct details to the correct patient.

As this is a relatively new process for us please bear with us, feedback on your experiences good and bad, welcome.


Flu jabs - Wednesday 30th October 2013 - 5pm to 7:30pm

Having had a successful flu jab clinic on Saturday 5th October, we have an evening clinic booked for Wednesday 30th October 2013, to coincide, with our next delivery of flu jab vaccinations.

While we anticipate delivery will take place in time, all appointments are made subject to flu jab availability from the manufacturers.


Data Extract by Specially authorised unit of HSCIC to improve the services offered by the NHS


NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system. Known as, this programme will build on the existing data services such as the Hospital Episodes Statistics (HES) service, which was launched in 1989, and expand it to provide linked data, that will eventually cover all care settings, both in and outside of hospital.

Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including general practices. The specification of the data to be extracted by GP practices were considered by the Joint GP IT Committee of the British Medical Association and the Royal College of General Practitioners, as well as an independent advisory group. Details are available here:

The General practice Extraction Service (GPES) will be used to extract GP data each month. Initially the data will cover the period from April 2013 onwards. The identifiers to be extracted are: NHS number, date of birth, postcode, and gender which will allow patients’ GP data to be linked to their hospital data. No free text will be extracted, only coded information about referrals, NHS prescriptions and other clinical data. The technical specification of the extract can be found at

What practices need to do now

Upon receipt of this letter, you will have approximately 8 weeks to make your patients aware before the Health and Social Care Information Centre (HSCIC) will begin extracting data via the GP Extraction Service (GPES) for those patients who have not objected. The GPES training materials can be found at

During this time it is important to make patients aware of what is happening and give them the opportunity to object to this extraction.

Next steps:

1. We have produced posters and leaflets for your use (further details are provided under ‘Guidance and Resources’ below). Please display the posters in the practice as soon as possible and make the information leaflets available to your patients.

High quality care for all, now and for future generations

2. Please make the same information available on your website and in any routine patient communications, such as e-bulletins, alongside repeat prescriptions and patient newsletters.

3. Please advise your staff that they should respond to any queries or concerns from patients by directing them to the patient leaflet and to the Frequently Asked Questions (FAQs) we are also providing.

4. Patients’ objections to flows of confidential data should be respected. If a patient objects the appropriate codes should be added to the GP record, as detailed in the ‘ guide for GP practices’.

We have included below the files recently sent to us regarding this extraction from records:









SMS messages - sorry

On Tuesday 1st October 2013 between 12:11 and 17:00 the practice sent several batches of SMSs messages inviting patients to book in for a flu jab.  I was monitoring these via my own mobile.  Unfortunately several SMS messages for a few batches did not arrive in order, and some have arrived at a very anti-social hour.
Can I apologise for this, I really did not expect these messages to take almost 12 hours to arrive from our NHS provider.  
Please don't let this put you off booking your flu jab appointment for Saturday 5th October 2013. 
Alan McWatters, practice manager.


EMIS WEB - Goes Live

Having gone live with our new clinical system on Tuesday 17th September, we thought we had managed a reasonably smooth transition with our clinicians and staff coping with the occasional planned for and expected hiccup.


Unfortunately on Monday 23rd September, we have hit a few snags. First the clinical system was almost unusable this morning, taking glacial minutes to switch between screens and patients. So I can only apologise to any patients that have had to deal with not being able to get the information they need. Other issues have arisen with regard to updating our appointment system to make use of the clinical system, missing permissions that have to jump through hoops to be compliant with NHS regulations.


Two hours on the phone doesn't go to explain the hassle of not knowing what can't be done. Hopefully can pull out the stops, but I wouldn't be holding my breath or taking any bets, but fingers crossed they can sort things out. In the meantime, we are sorry we can't add all our clinics on and release appointments, it is as disappointment for me as it is for our patients.



The practice has a training session today (5th September 2013) on our new clinical system, gearing up for our planned data migration date of Thursday 12th September 2013 and our go live date of Tuesday 17th September.

Please bear with us during this change of clinical system, clinicians and staff will have an increased workload, but we will endeavour to give you as good a service as we can.



Notification of Changes to Stroke Care from Worcester Acute Hospital Trust


From 24 July all stroke patients in Worcestershire will be treated at the Worcestershire Royal Hospital or their nearest stroke unit

In 2012 a decision was passed at HOSC to improve stroke services in Worcestershire by centralising them at Worcestershire Royal Hospital.

Over the last 12 months, the acute hospitals project team has been making changes so that this will be possible.

From 24 July all stroke patients will be treated at Worcestershire Royal Hospital or their nearest stroke unit.

From Wednesday 24 July, anyone calling an ambulance for FAST stroke symptoms will be taken to Worcestershire Royal Hospital or their nearest stroke unit, instead of the Alexandra Hospital in Redditch.

The Stroke beds at the Alexandra Hospital will be closed to new admissions.

Anyone who self-presents at the Alexandra Hospital with a suspected stroke will be transferred to the Worcestershire Royal Hospital or their nearest hospital with a stroke unit.

About centralisation


We have expanded our stroke unit at Worcester and are able to provide:














  • Hyper Acute Stroke Unit (HASU)
  • Acute stroke ward
  • An additional two consultants in the team, both with expertise in thrombolysis
  • A nursing team specifically trained to care for stroke patients
  • Support from physiotherapists, dietitians and occupational therapists


TIA Clinics

The Trust’s TIA (High risk) outpatient clinics will not change and will continue to be held in Worcester (Monday-Wednesday), Kidderminster (Thursday) and the Alexandra (Friday), patients will continue to be offered a next day appointment (Monday-Friday). 







Our forced move from CSC (formerly iSoft) Synergy to EMIS Web takes place in September.  


Thursday 12thSeptember 2013   - Cut Off Date:  Our current system goes off-line for Repeat Prescriptions, please order in good time.

 Tuesday 17thSeptember 2013– New System should be up and running, it may however be delayed for up to a week,  order your prescriptions in good time to allow for this.

 Please avoid having to ask for prescriptions during our downtime and during the week of implementation, as delays are likely, to ensure patient safety.




The current appointment system for routine appointments will not be bookable in advance after the 12thSeptember 2013 until, we get the okay that everything is working correctly and your doctors are able to complete consultations safely.  We anticipate that appointments bookable in advance will be available week commencing Monday 23rd September 2013.




Your GPs and the whole surgery team will be on a very steep learning curve getting familiar with the new software.


Please bear with us, good preparation and plenty of training should allow us to become proficient in the new system quickly. 


If you have complex or multiple problems your doctor may ask you make another appointment. 





Our local hospitals and care homes have reported Norovirus on the wards. (12/11/2012)

Please avoid attending the surgery if you have had vomiting and diarrhoea, while extremely distressing Norovirus is usually self limiting, you and your family would normally be better within a couple of days.

If you pass the virus on to our staff and doctors, it could have serious consequences to our more vulnerable patients.


The first sign of norovirus is usually a sudden sick feeling followed by forceful vomiting and watery diarrhoea (often without any warning).

Some people may also have:

  • a raised temperature (over 38C/100.4F)
  • headaches  
  • stomach cramps
  • aching limbs

Symptoms usually appear one to two days after you become infected but they can start sooner. Most people make a full recovery within a couple of days.

Apart from the risk of dehydration , the illness is not generally dangerous and there are usually no long-lasting effects from having norovirus. However, it can be pretty unpleasant while you have it.


The main risk from norovirus is dehydration from your body losing water and salts from vomiting and diarrhoea .

The first sign of dehydration is thirst. Other symptoms are:

  • dizziness or light-headedness
  • headache
  • tiredness
  • dry mouth, lips and eyes
  • dark, concentrated urine
  • passing only small amounts of urine (fewer than three or four times a day)

Mild dehydration is common and can be easily reversed by making sure you have plenty to drink.

Dehydration is more of a risk in the very young and the elderly. It's important that you get medical attention straight away if you think your child is becoming dehydrated.

Severe dehydration

If you do not replace the lost fluid, dehydration will get worse and could lead to complications such as low blood pressure and kidney failure. It can even be fatal.

As well as severe thirst, you may also have:

  • dry, wrinkled skin
  • an inability to urinate
  • irritability
  • sunken eyes
  • a weak pulse
  • a rapid heartbeat
  • cold hands and feet
  • seizures

If you or your child have any  symptoms of severe dehydration after catching a norovirus infection, seek medical attention as soon as possible.


Getting norovirus cannot always be avoided, but good hygiene can help to limit the virus spreading.

Tips to help stop the virus spreading:

  • Wash your hands frequently and thoroughly with soap and water, particularly after using the toilet and before preparing food.
  • Do not share towels and flannels.
  • Disinfect any surfaces or objects that could be contaminated with the virus. It is best to use a bleach-based household cleaner.
  • Wash any clothing or bedding that could have become contaminated with the virus. Wash the items separately and on a hot wash to ensure that the virus is killed.
  • Flush away any infected faeces or vomit in the toilet and clean the surrounding toilet area.
  • Avoid eating raw, unwashed produce and only eat oysters from a reliable source. Oysters have been known to carry the norovirus.

Read more about preventing germs from spreading .

If you have norovirus, avoid direct contact with other people, and preparing food for others, until at least 48 hours after your symptoms have gone. You may still be contagious, even though you no longer have sickness or diarrhoea .

Avoid visiting hospitals if you have had the typical symptoms of norovirus in the past 48 hours. Norovirus is more serious and even more easily spread among people who are already ill.

You may be asked to rearrange a medical appointment if you have had recent symptoms.




Our influenza vaccines have arrived into the practice, we will be having a flu clinic on Saturday the 10th November 2012.

So please book your time slot now on 0844 4771758.


WHEN ATTENDING - help us avoid creating a queue.

Please remember:

  1. Your alloted time, please give this to our receptionist 1st, then
  2. Give your First name, then you Surname to our receptionist when attending.
  3. You will receive a cardboard number (and possibly an invite for a blood pressure check and/or a urine sample bottle for another time) you may then be directed by the practice manager to sit down, go to the middle bench or be directed to the relevant clinician for your influenza vaccine.  (Depending on any queues).
  4. Please remove your coats and jumpers/cardigans, especially if people are having to wait.
  5. When you enter the room, if you give the number to the computer operator and state your name, your records can be retrieved.
  6. As we are dealing with 45 patients per 15 minutes and it would cause a bottleneck and inconvenience other patients. We won't be able to answer any queries or give you prescriptions on the day of the clinic,


Our last clinic went smoothly, with very little queuing.  With your help, this one should run smoothly too.  Thanks.

Alan McWatters

Practice manager 26/10/12





Just to advise that, due to the success of the recent Mens Group, Steve Jones has kindly offered to carry on facilitating these sessions until Christmas.

If you know of anyone who may be interested in attending, these sessions will continue on a Wednesday at the Coppice Centre, Primrose Hospice from 10.00am to 12.00pm.

The original article read:

Do you feel you would benefit from meeting with other men in similar situations?  Would you like the opportunity to be able to talk (about whatever you like) and spend time with others who understand what you are going through?  Then this Group may be for you.

The Group will meet on Wednesdays commencing on

18 April 2012 from 10.00am to 12.00pm

for an initial period of 6 weeks.  It will be facilitated by a qualified male counsellor and the aim is to keep things as informal as possible.


The Coppice Centre
Primrose Hospice
St Godwald’s Road
B60 3BW



No appointment necessary, just turn up and ask for Steve.

 For more information, contact Jane Myring on 01527 871051.


9th October 2012 Typhoid Vaccination Recall: Typhim Vi by Sanofi Pasteur MSD.

The Bridge Surgery uses two different types of vaccination for Typhoid, so lots of patients didn't need to be checked at all.  Of all of our patients who have had Typhim Vi in the affected period, we have identified only one patient who has received any of these batches, they will be contacted in due course.


Having contacted Sanofi Pasteur MSD today for advice, they reiterate that this isn't a safety issue with the vaccine received, just that there may not have been enough antigen in the syringes of certain batches.  They don't suggest re-vaccination, as they suggest scrupulous hygiene also needs to be observed, but as always, this advice may change.






Flu Jabs - Seasonal Influenza Vaccines.

The Bridge Surgery ran its 1st clinic on Saturday 29th September 2012 were most of our jabs were used.  Things seemed to run smoothly and patients didn't have to wait anymore than a few minutes, much to this practice manager's relief.

As we are not due to get our next vaccinations in, until the end of October, a new clinic has not been arranged yet, but it will be either Saturday 3rd or 10th November depending on the arrival of our last batch of vaccines.

Look out for more details here, and on the window of surgery before attempting to book.

6th August 2012

As a practice manager I often get calls from medical representatives, it is probably a thankless task, as the surgery workload is so heavy we often can't see them.  However today I had 10 minutes and was shown  an interesting App available from AstraZeneca for those patients who who have prostate cancer or they are watchful waiting their PSA levels :

Prostate Assistant App for iTunes, iPhone App Store & Google Play (for Chrome browser and Android Phones)

For prostate cancer patients and patients monitoring PSA levels.









I thought it seemed quite useful and that it might help men to have a bit of control and knowledge about their condition.  You can put in your PSA blood test results and get graph of the progress, details of appointments (past and present) and get some advice.






WE WOULD BE GRATEFUL IF YOU COULD MAKE SUITABLE ARRANGEMENTS TO COPE WITH THIS CLOSURE.  Ordering and collecting prescriptions on time, booking appointments earlier etc.


CHANGES TO DOCTORS PHONE-IN - from Monday 2nd July 2012



After receiving feedback from Patient Questionnaires thisyear, and from this surgery’s  PatientReference Group around the waiting time patients experience for doctors Phone-In, we are planning to change doctors Phone-In telephone consultations to consultations taking place via a doctorsPhone-Back.


TIME CHANGE FROM 11am to 10am


Patients looking to speak with a doctor will now telephone the  surgery at 10am for a telephone consultation appointment on a first come first served basis, (rather than the current 11am) and the patient giving some indication ofwhat they wish to talk about with the doctor, will be booked in for a telephone consultation.  This will involve the doctor phoning the patient back. If the matter is not something you wish to discuss on the telephone please tell my staff that this is the case, (this will be perfectly okay - the information helps the doctors get the relevant records available and helps them prioritise calls).


The doctors will have their usual time to do telephoneconsultation between 11am and 11:30am, but the earlier time will allow the doctors to utilise any time they may have between patients. With the new system, the doctors may prioritise their workload and phone backs are, at times likely to occur well after 11:30am. Currently a strict11:30am cut-off time is observed.

We recognise that change can be a bit confusing until you get used to it and that it may not suit every patient, but we hope that you will welcome this change to our telephone consultations.

 If you have any issues or comments on this change or you want to influence how we implement changes, please join our Patient Reference Group at



Alan McWatters

Practice manager







Health Survey for England

Patients living at the postcode sector B97 4** between April and June 2012 may receive a survey.  Potential respondents sometimes approach their GP or other health professionals for information about the survey and reassurance that it is legitimate, a website for details is available at

Previous surveys are available at:




Do you feel you would benefit from meeting with other men in similar situations?  Would you like the opportunity to be able to talk (about whatever you like) and spend time with others who understand what you are going through?  Then this Group may be for you.

The Group will meet on Wednesdays commencing on

18 April 2012 from 10.00am to 12.00pm

for an initial period of 6 weeks.  It will be facilitated by a qualified male counsellor and the aim is to keep things as informal as possible.


The Coppice Centre
Primrose Hospice
St Godwald’s Road
B60 3BW



No appointment necessary, just turn up and ask for Steve.

 For more information, contact Jane Myring on 01527 871051.



The Olympic Flame comes to Headless Cross

The Olympic Flame comes to Headless Cross just after 9:45 am on the 43rd day of its trek across the UK.  Lets hope for good weather and a good turnout on Sunday 1st July 2012.  If you are doing something special on the day or know someone taking part in the Relay, please let us know.  Follow the route:  click here


7th March 2012

The practice has a Patient Survey running at the moment, please tell us how we are doing by completing the survey CLICK HERE


1st March 2012 practice Website Launch

I'm excited to announce the launch of our practice website.  I hope you find the information useful.

I'm looking to ensure that things go smoothly, but please let me know if you are experiencing any problems with the website, especially if you spot a spelling mistake.

Online prescriptions

I'd also ask you to bear with us with regard to the new online prescriptions service , we have went live with the process, but we have quite a bit of training to do for both our doctors and our staff who process prescriptions.  Hopefully everything will go to plan, it is a steep learning curve and pretty daunting for us, and I include myself here, as a person reasonably comfortable with all things computer.  Let me know if it is not as smooth as you would like, by completing our comments (click on "Contact Us" Tab) page.

Patient feedback

I would like to invite you to give your feedback to the surgery, by taking part in the practice's email Patient Representative Group or by contacting the group with your comments (click on "Contact Us" Tab).


Alan McWatters - practice manager

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